Privacy policy

Cooptaxis is committed to protecting the privacy of its users in the apps and websites they provide.
The following privacy policy has been created with the intention of establishing its compromise and respect for the rules of privacy and protection of personal data.
The usage of our websites, apps and sharing of data imply the previous knowledge and acceptance of the conditions of this privacy policy.
Cooptáxis provides a call center service to all of its clients where the purchase of taxi related services can be made, without providing any contractual information nor personal information to others.
Still, we keep the right to, when faced with legal obligations and at the request of competent authorities, provide them with your personal data.

Responsible for the treatment and filing of data.

Autocoope-Cooperativa de Táxis de Lisboa, C.R.L, owner of the brand Cooptáxis, with its social headquarters in Av. Visconde Valmor, nrº30 r/c dto, 1050-240 Lisboa is the responsible entity for the management of your personal data.

The owner of the data can contact, by written message, Autocoope, CRL regarding any questions about the protection of their personal data and the extent of their rights when it comes to such data. Contact us via post mail to the address shown above or through the means of email.

Contact the head of data protection through the email: Or by post mail to the address shown above.

Personal data

It is understood that “personal data” refers to any information, of any form or nature and regardless of its medium (including sound and image) related to a single identifiable person (the data´s owner).

A person is considered identifiable, directly or indirectly, through the reference of an identification number or other specific elements of one’s physical, physiological, psychic, economical, cultural or social identity.

Collecting of information, its treatment and purpose

Cooptáxis proceeds to the gathering and treatment, provided by the respective owner, of the following data: name, cellphone number, address, email and NIF.

Cooptáxis assumes the provided data is given by their respective owner or that this one gave permission to do so and that the information in question is true and updated.

Personal data can be gathered through the following methods:

Apps instaled in mobile devices

The data we gather is exclusively used for the following purposes:

Solicitation, management, processing and whatever may be further needed to the provision of services/products;

The collected data is processed and filed in a specific computer system’s data base, according to what is established by the legislation on the protection of data, by Cooptáxis or by its hired entities. Some of the personal data required to fill in the website´s form is obligatory. The lack or insufficiency of the obligatory data required on the website might lead to an impossibility of Cooptáxis to provide the services and informations by you needed.

Autocoope CRL might subcontract other companies for the providence of services according to the requirements of the goals stated above, in case those companies meet the conditions  imposed by the RGPD.

Your rights

In the terms of the applicable legislation, the owner of the data might request, at any given time, the access to their own personal data and also its rectification, elimination or limitation of its treatment and portability, or oppose to the treatment (with the exception of the data strictly required for the providence of the service), directly through a written request to the addresses given above.

You can obtain the confirmation of which specific personal data is the target of treatment, as well as access to the same, being given, in case you require it, a copy of the data being the target of such treatment by Cooptáxis.

In the terms established by the law it is guaranteed you the right, through the means referred above, to withdraw your permission of the treatment of the data which constitutes the basis of legitimacy of such treatment and/or deletion.

The  owner  of the data has the right to make a complaint to the (National Commission of the Protection of Data) Comissão Nacional de Proteção de Dados (CNPD), or any other competent control entity in accordance with the terms of the law, in case they consider their data is not being subject to a legitimate treatment by Cooptáxis in the terms of the applicable legislation and the present Privacy Policy.

Duration of information retention

The gathered personal data is treated in accordance with the terms of the applicable legislation and saved in specific data bases, created for such an effect.

The duration/period of time in which the data is filed varies according to the goal to which it was gathered, being saved for the duration of the validity of the respective contract, except in situations covered by legal obligation.

Transference of data

In case there might be any transfers of data to a third country not belonging to the European Union or the European Economical Space, Cooptáxis will act in accordance with the law, when it comes to the suitability of the country of destination regarding  the protection of personal data and the requirements that are applicable to such transfers, not transferring any data to jurisdictions that cannot afford guaranties of its security and protection.

Changes to the Privacy Policy

Cooptáxis reserves itself the right to, whenever needed, proceed to the modification and updating of its present privacy policy. Such alterations will be properly announced and updated in all of our platforms. We suggest you consult them regularly in order to be up to such changes.